Associated Fruit Processors "CONCENTRATES" on Customer Service

"Let's close the plant for a day and get everyone on the Customer Sense Programme"

That statement will make you sit up straight and realise that these guys are serious about Customer Service, and serious about training. Which Manufacturing plant will let all their production staff attend a training programme in the middle of the week? Well - AFP (Associated Fruit Processors) in Grabouw did just that!

What a great day with a bunch of friendly people! Apart from the production and admin teams attending the programme, just about all of management peeped in (or just stayed around) to show their support and join in the fun.

Teams brainstorming against the clock...

Coming up with some ideas on improving service internally, to ultimately benefit the external customer.

"I'm all out of ideas guys!"


What would a day of training be without a meal in the sun?
(Check out the amazing setting in the background)




Back to work (or is that play?)


"Don't drop the ball guys!"





All together!



To balance or not to balance... that is the question


As always - there can be only one winner! Congratulations to the Top Team!

Team Associated Fruit Juices
(Philani, Jeremy, Gregory, Jerry, Jacques and Alfredo)

To everyone at AFP who made the day a success - THANK YOU! I'm sure your customers (both internal and external) will see the difference.

CORE Phase I - July 2010

What a group of Characters! We've got singers, actors (as you can see on some of the pics later on), rising stars, grey wisdom, bad losers, smug winners, humble souls and enthusiastic story tellers! One thing's for sure - We're bound to have fun!


As always, groups had to learn to work together quickly. Time is limited, and opinions plenty. It's all about balance...

Team ERIDU seems happy enough...

Red Rampagers! Taking the bull by the horns!

Some of our aspiring actors in action!

(Who's Martie again?)

"Please Peter! I just need my R16,40! My kids have no bread! Please man!"

"Now listen, last week you were paid too much, but I didn't hear you complain then!"

Several case studies, role plays, debates, discussions and lunches later, there can unfortunately be only one...

TOP TEAM Phase I

The A-Team!

Well done guys!

Well, it's not all fun and games. You guys have your work cut out for you. As you might have noticed already, it's not always easy making the changes you intend to. But you are equipped and energised to make the most of the new skills you've learned. Keep going - I've seen the motivation, the drive and the will to make a difference. Your teams will see it too!

I look forward to meeting with you in the workplace and hearing the success stories! See you soon!

BMS B DEVON VALLEY HOTEL

This is the bunch of special people that made history by being the first BMS 200 group at the AMAZING Devon Valley Hotel! Change is always good, so when we decided to move venues, we were very excited to get the reactions from the learners. Overwhelmingly positive! We trust that the changes made by all the delegates back at work will be met with such enthusiasm!

It wasn't just about the Venue though, as these photos will testify. A lot of intense discussions and hard work made this phase a fun experience!

" YOU SAY WHAT?"



Teamwork was the order of the day. Or was that night..........?

Sometimes though, we also took a break to enjoy the surroundings. And scones.... and lunch....and supper......and more scones........

And then back to more deliberation and emotional learning.

Eventually, once the dust had settled, the points were tallied and the TOP TEAM was determined! Well done to WAKA WAKA! We reckon you deserved it after entertaining us with that dance!!!! Thank you all. See you at work!

CORE B

What an incredible WORLD CUP CORE Programme!!!Over the last month we supported Bafana Bafana. Although they didn't win, they played an incredible part in uniting our country. And there were moments when we believed that they could do it despite the odds.
In the same way, over the last 3 months, DYNA Training has been supporting and encouraging you to think bigger, to grow and to challenge yourself to achieve bigger goals... despite the odds!

In the months ahead, you have the opportunity to inspire your teams to believe in themselves, to grow in confidence and to realise their potential to add value.


Well done and keep going. YOU CAN DO IT! Just because the World Cup is over, doesn't mean that the positive "Gees" has to stop now.