"Let's close the plant for a day and get everyone on the Customer Sense Programme"That statement will make you sit up straight and realise that these guys are serious about Customer Service, and serious about training. Which Manufacturing plant will let all their production staff attend a training programme in the middle of the week? Well - AFP (Associated Fruit Processors) in Grabouw did just that!
What a great day with a bunch of friendly people! Apart from the production and admin teams attending the programme, just about all of management peeped in (or just stayed around) to show their support and join in the fun.
Teams brainstorming against the clock...
Coming up with some ideas on improving service internally, to ultimately benefit the external customer.
"I'm all out of ideas guys!"
What would a day of training be without a meal in the sun?
(Check out the amazing setting in the background)
Back to work (or is that play?)
"Don't drop the ball guys!"
All together!
To balance or not to balance... that is the question
As always - there can be only one winner! Congratulations to the Top Team!
Team Associated Fruit Juices
(Philani, Jeremy, Gregory, Jerry, Jacques and Alfredo)
To everyone at AFP who made the day a success - THANK YOU! I'm sure your customers (both internal and external) will see the difference.
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